The Customer Service Administrator is involved in direct customer contact offering support via phone or online, helping users navigate websites, troubleshooting errors that are encountered, tracking user’s order status, providing information on product availability, and responding to user “help” emails as well as phone calls. The CSA is also responsible for managing orders and ensuring the E-Business division meets its agreements with their clients.

Experience:
• Completed relevant post-secondary education or 2+ years of experience with customer service
• Experience within the printing/warehouse industry is considered an asset
• Strong follow-up and customer service skills, preferably using CRM (Customer Relations Management)
• Intermediate computer skills are required

Abilities:
• Outstanding communication skills
• Ability to thrive in a team focused environment
• Able to multi-task, solve problems, and work with limited supervision
• Able to exercise attention to detail and work well under pressure
• Strong organizational skills and customer empathy are a must for this position
• Ability to follow and understand complex systematic procedures
• Bilingualism (French and English) is preferred

Knowledge:
• Knowledge of office automation software such as M.S. Word and Excel required
• Knowledge of the printing process as well as fulfillment is an asset.
• Knowledge of digital printing process is also an asset.

The Lowe-Martin Group is proud to be an equal opportunity employer.
Qualified candidates should submit their resumes to Human Resources by e-mail or fax:
HR@LMGroup.com
613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only those selected for an interview will be contacted.

Experience:
• Minimum 3 years experience in medium to large print environment.
• Proficiency in all Mac OS X and Windows software required for the file prep and output including but not limited to: Adobe Creative Suite, PitStop, QuarkXpress and MS Office Suite.
• Experienced with Xerox Rips, Job tickets, PDF workflow, imposition software and CTP.
• Experience with Heidelberg Prinect

Abilities:
• Able to follow directions clearly and to work well independantly as well as in a team.
• Constant commitment to quality and strict deadlines. Repeatedly demonstrate dependability and flexibility.
• Excellent troubleshooting skills. Show a willingness and ability to help co-workers with problem solving.
• Sense of urgency and able to work under pressure.
• Self-starter and able to learn new software quickly
• Good communication skills, able to explain job and deadline issues

Knowledge:
• Superior skills in Acrobat, PitStop and imposition software.
• Knowledge of PDF rip hardware and software
• Thorough knowledge of the major desktop publishing applications on both platforms.
• Two or three year ceritificate from a Print Tech or similar program at a College level

The Lowe-Martin Group is proud to be an equal opportunity employer.

Qualified candidates should submit their resumes to Human Resources by e-mail or fax:
HR@LMGroup.com
613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only those selected for an interview will be contacted.

*Shift: 3:00pm-1:00am, 5 nights per week

Experience:
• Minimum of 3 to 5 years related experience operating a printing press
• ISO and Quality Management experience an asset
• Extensive experience operating Heidelberg machinery considered an asset

Abilities:
• Excellent organizational skills
• Strong communication skills
• Strong attention to detail and quality consciousness are essential
• Organized and self-motivated — sense of urgency
• Customer service oriented
• Able to read and understand instructions, follow ISO procedures, and work with minimal supervision
• Able to work well independently and in a team environment
• Work well under pressure and meet tight deadlines
• Work flexible hours to accomodate day-to-day requirements

Knowledge:
• Strong understanding of colour theory
• PC literate

The Lowe-Martin Group is proud to be an equal opportunity employer.

Qualified candidates should submit their resumes to Human Resources by e-mail or fax:
HR@LMGroup.com
613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only those selected for an interview will be contacted.

Experience:
• Minimum 5 years related experience using similar bindery equipment in a commercial print environment
• Experience working in a formal Quality or ISO environment is considered an asset

Abilities:
• Excellent organizational skills
• Strong communication skills
• Attention to detail and quality consciousness are essential
• Service oriented
• Able to read and understand instructions, follow ISO procedures, and work with minimal supervision
• Able to work well independently and in a team environment
• Able to meet deadlines and work under pressure
• Able to work flexible hours in order to accommodate day-to-day requirements

Knowledge:
• Knowledge of various bindery equipment is essential
• Knowledge of Lowe-Martin’s procedures is considered an asset

The Lowe-Martin Group is an equal opportunity employer.

Please apply to Human Resources by e-mail or fax:
HR@LMGroup.com or 613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only candidates selected for an interview will be contacted.

Experience:
• Minimum 5 years experience in quality control, preferably in a fast-paced manufacturing environment
• GMP (Good Manufacturing Practices) for Pharmaceutical related operations
• Experience in ISO and lean manufacturing considered an asset
• Experience in conducting internal and customer quality Audits

Abilities:
• Strong communication, interpersonal, coaching and persuasion skills
• Respond quickly to internal demands and customer needs
• Able to trouble-shoot, quickly access, analyze and respond to situations
• Strong decision making ability
• Ability to spend prolonged periods of time in a production environment moving between equipment
• Attention to detail is essential
• Able to balance and manage multiple priorities
• Strong writing skills

Knowledge:
• Post secondary education; related courses to GMP, ISO
• General knowledge of Graphic Arts Industry
• Computer skills – knowledge of MS Office suite including Excel and Word

The Lowe-Martin Group is an equal opportunity employer.

Please apply to Human Resources by e-mail or fax:
HR@LMGroup.com or 613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only candidates selected for an interview will be contacted.

Experience:
• Minimum 2-3 years working with Project Management related experience
• Commercial printing, digital printing and Direct Mail knowledge is an asset
• Superior knowledge and use of office automation software including MS Word, Excel, and MS Project equivalent

Abilities:
• Strong organizational skills
• Attention to detail
• Ability to work in a team environment and have strong leadership skills
• Ability to work with various stakeholders both internal and customer facing
• Excellent communication skills, strong presentation skills
• Ability to work under pressure and meet crucial deadlines

Knowledge:
• University degree required
• Project Management accreditation an asset

The Lowe-Martin Group is proud to be an equal opportunity employer.

Qualified candidates should submit their resumes to Human Resources by e-mail or fax:
HR@LMGroup.com
613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only those selected for an interview will be contacted.

Experience:
• Set-up and operation of mail inserting equipment
• Set-up of Axoide Cameras
• Set-up and operation of a GBR folding unit
• Must have a minimum of 3 years industry experience in the finishing of Direct Mail and Commercial Print

Abilities:
• Able to multi-task, solve problems, and work well with limited supervision
• Exercise attention to detail, work well under pressure and demanding deadlines
• Able to operate required machinery
• Keen eye for quality
• Posess strong work ethics
• Strong team player
• Commitment to continuous learning and self-development

Knowledge:
• Knowledge of Direct Mail and Commercial Printing essential.
• Knowledge of Windows XP, MS Word and Excel are required.
• Industry related formal training is considered an asset.

The Lowe-Martin Group is proud to be an equal opportunity employer.

Qualified candidates should submit their resumes to Human Resources by e-mail or fax:
HR@LMGroup.com
613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only those selected for an interview will be contacted.

Experience:
• Sales/customer service/marketing experience
• Experience in printing related environments
• Digital and/or Ad agency experience will be considered an asset

Abilities:
• Able to multi-task, solve problems, and work well with limited supervision
• Exercise attention to detail, work well under pressure and demanding deadlines
• Strong organizational skills and customer empathy
• Superior communication skills, excellent sales acumen, and outgoing personality
• Commitment to continuous learning and self-development

Knowledge:
• You must possess a solid knowledge of the digital and offset printing process from prepress to the finished product as well as related procedures as applied at the Lowe-Martin Group.
• Knowledge of office automation software such as M.S. Word and Excel are needed.
• Knowledge of Direct Mail is considered an asset
• Knowledge of E-commerce Print Management Solutions is considered an asset
• University degree an asset

The Lowe-Martin Group is proud to be an equal opportunity employer.

Qualified candidates should submit their resumes to Human Resources by e-mail or fax:
HR@LMGroup.com
613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only those selected for an interview will be contacted.

*Shift work required. Overtime may be required.

Experience:
• Minimum of 5 to 7 years of job related experience
• Must be fully experienced on Offset Presses; preferably 40 inch format
• ISO and Quality Management is considered an asset
• Specific experience or knowledge of Heidelberg presses is considered an asset

Abilities:
• Produce quality work in a fast pace and dynamic environment
• Strong organizational skills
• Troubleshooting skills
• Mechanical aptitude

Knowledge:
• Knowledge of the Commerical printing sector
• Graphic Arts Industry Specific education or training

The Lowe-Martin Group is proud to be an equal opportunity employer.

Qualified candidates should submit their resumes to Human Resources by e-mail or fax:
HR@LMGroup.com
613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only those selected for an interview will be contacted.

Shift – Monday to Friday, 9:00am to 1:00pm

Experience:
• Heavy lifting
• Workplace safety
• Previous warehouse experience an asset

Abilities:
• Ability to manage time and work load
• Good physical condition
• Walking/standing for extended period of time
• Team player
• Initiative, flexibility

Knowledge:
• Knowledge of workplace safety, WHMIS an asset

The Lowe-Martin Group is proud to be an equal opportunity employer.

Qualified candidates should submit their resumes to Human Resources by e-mail or fax:
HR@LMGroup.com
613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only those selected for an interview will be contacted.

• Processing warehouse orders
• Month end reporting and inventories for both departments
• Providing customer service both internally and externally
• Ensuring that all relevant documentation and general record keeping are completed to a high order of accuracy and in a timely fashion
• Preparing documentation and liaising with Shippers to ensure shipments are on time and correct documentation is used
• Creating, monitoring and maintaining daily shipping requirements
• Department performance reporting

Experience:
• Previous experience in Logistics
• Experience in the administrative aspect of Shipping and Warehousing
• Logistics or Shipping systems experience including FedEX, EST, Radio Beacon is preferred
• Experience in Customer Service

Abilities:
• Excellent organizational and communication skills
• Strong problem solving skills
• Above-average attention to detail and organizational skills
• Manage multiple priorities under strict deadline
• Work under pressure and adjust to changing priorities
• Team player with the initiative to work independently
• Able to lift 35-40 lbs

Knowledge:
• Strong knowledge of MS Excel, MS Word and e-mail
• Knowledge of Logistics

The Lowe-Martin Group is proud to be an equal opportunity employer.

Qualified candidates should submit their resumes to Human Resources by e-mail or fax:
HR@LMGroup.com
613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only those selected for an interview will be contacted.

Experience:
• Minimum 3 years experience in medium to large print environment.
• Proficiency in all Mac OS X and Windows software required for the file prep and output including but not limited to: Adobe Creative Suite, PitStop, QuarkXpress and MS Office Suite.
• Experienced with Xerox Rips, Job tickets, PDF workflow, imposition software and CTP.

Abilities:
• Able to follow directions clearly and to work well independantly as well as in a team.
• Constant commitment to quality and strict deadlines. Repeatedly demonstrate dependability and flexibility.
• Excellent troubleshooting skills. Show a willingness and ability to help co-workers with problem solving.
• Sense of urgency and able to work under pressure.
• Self-starter and able to learn new software quickly
• Good communication skills, able to explain job and deadline issues

Knowledge:
• Superior skills in Acrobat, PitStop and imposition software.
• Knowledge of PDF rip hardware and software
• Thorough knowledge of the major desktop publishing applications on both platforms.
• Two or three year ceritificate from a Print Tech or similar program at a College level

The Lowe-Martin Group is proud to be an equal opportunity employer.

Qualified candidates should submit their resumes to Human Resources by e-mail or fax:
HR@LMGroup.com
613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only those selected for an interview will be contacted.

• Analysis of monthly statements
• Provide all levels of management with accurate financial information in a timely manner
• Managing and maintaining the budgeting system
• Assisting senior management with budgets, ROI’s etc
• Managing requests for financial information re: RFP’s, customers, the bank etc
• Advisor role re: GL coding, taxation, internal controls
• Managing external auditors
• Reviewing tax returns

Experience:
• At least five (5) years experience within the Accounting field
• A completed CA, CGA or CMA designation is an asset
• Recognized University degree in accounting, finance or a related discipline is an asset.

Abilities:
• Able to work with limited supervision
• Excellent attention to detail
• Able to multi-task and prioritize workloads
• Excellent project management and organizational skills
• Excellent communication skills, both verbal and written

Knowledge:
• Thorough knowledge of accounting and financial management practices is essential
• Proficient in the use of technology in an MS Office environment including financial management software
• Bilingualism would be an asset

The Lowe-Martin Group is proud to be an equal opportunity employer.

We thank all who apply, however, only those selected for an interview will be contacted.

Experience:
• 3 years minimum with Java experience (desktop applications, Swing)
• Web services development
• Knowledge of IBM Content Manager is an asset
• Experience in programmatically interfacing with third party application will be a plus

Abilities:
• Willingness to learn new process and technologies are required
• Strong attention to detail and quality consciousness are essential
• Organized and self-motivated – sense of urgency
• Take responsibility for a task and meet project timeline
• Customer and Service oriented
• Able to work well independently and in a team environment
• Able to function well under pressure and meet tight deadlines

Knowledge:
• Working Knowledge of DB2, C++ is a plus

The Lowe-Martin Group is proud to be an equal opportunity employer.

We thank all who apply, however, only those selected for an interview will be contacted.

Experience:
• 3 years minimum with program experience (JavaScript, Ruby On Rails, PHP, .ASP).
• Over 4 years Linux operating system experience.
• Familiarity with Windows-based Applications.
• Strong database background with SQLServer, MySQL, DB2 and/or Oracle.
• Involved with Social Media concepts and application familiarity.
• Experience in programmatically interfacing with third party application.

Abilities:
• Willingness to learn new processes and technologies are required
• Strong attention to detail and quality consciousness are essential
• Organized and self-motivated – sense of urgency
• Take responsibility for a task and meet project timeline
• Customer and Service oriented
• Able to work well independently and in a team environment
• Able to function well under pressure and meet tight deadlines

Knowledge:
• Working Knowledge of DB2, C++ is a plus
• Reference able experience with mobile computing applications would be an asset

The Lowe-Martin Group is proud to be an equal opportunity employer.

We thank all who apply, however, only those selected for an interview will be contacted.

Experience:
• 4-6 years Sales experience
• Experience in software technology sales
• Experience in Marketing Resource Management or Web-to-Print is preferred
• Strong capabilities and experience in a start up or other environment where leads must be generated
• Software-as-a-Service experience would be an asset
• University Degree or equivalent work-related experience

Abilities:
• Ability to work under pressure
• Ability to over achieve sales targets
• Ability to multi-task, solve problems, and work well with limited supervision
• Exercise attention to detail, work well under pressure and demanding deadlines
• Strong organizational skills
• Works exceptionally well in a team-based environment
• Superior communication skills, excellent sales acumen, and outgoing personality
• Commitment to continuous learning and self-development
• Bilingualism an asset

Knowledge:
• Knowledge of office automation software such as M.S. Word and Excel are required
• Knowledge of marketing and/or marketing solutions is an asset.

The Lowe-Martin Group is proud to be an equal opportunity employer.

We thank all who apply, however, only those selected for an interview will be contacted.

*Must be fluently bilingual*

Experience:
o Previous Customer Service experience is essential – preferably within the printing industry
o Recent experience within the printing industry (offset,digital,direct mail)
o Knowledge of administrative areas considered an asset – knowledge of SAP, invoicing, electronic order entry systems/job tracking
o High level of record keeping – organization skills required
o Must have completed high school
o Graduation from Algonquin College’s Print or Graphic Design programs is a definite asset
o Education or courses from other printing-based environments would be a definite asset
o Equivalent print experience obtained through previous work experience is considered to be an asset

Abilities:
o Bilingualism (English/French)
o Exceptional (above-average) communication skills – able to work effectively with customers in both official languages
o Flexible and available for overtime as required – dedication to client requirements and service excellence
o Software knowledge in MSExcel and MSWord and strong typing skills
o Strong math skills
o Superior attention to detail
o Creative and innovative
o Accurately track work in process and follow-up on order status with various internal departments
o Accurately and effectively translate client order specifications to internal docket instructions
o Multi-tasking and dedication to meet strict deadlines – able to adjust changing priorities and determine priorities
o Able to work with minimal supervision
o Organized, strong work ethic, excellent attendance, prompt and punctual
o Good judgement (e.g. knowing when to involve others in the process)

Knowledge:
o Printing knowledge essential – offset and digital printing
o Knowledge of binding types and alternatives
o Knowledge of substrates

The Lowe-Martin Group is proud to be an equal opportunity employer.

We thank all who apply, however, only those selected for an interview will be contacted.

Experience:
• 3 to 5 years experience as a press feeder
• Experience feeding large-format presses an asset
• Experience with multi-colour

Abilities:
• Strong organizational skills and desire to learn
• Able to work both independently and as part of a small team to meet production and quality targets
• Working in a fast pace environment
• Ability to lift 40 lbs.
• Mechanical ability considered an asset

Knowledge:
• Knowledge of Health and Safety regulations and quality guidelines
• Minimum grade 12 diploma required
• Applicants with related education and/or relevant experience will be considered

The Lowe-Martin Group is proud to be an equal opportunity employer.

We thank all who apply, however, only those selected for an interview will be contacted.

Experience/expérience:
Previous Production Co-ordination experience within the Graphic Arts/Printing Industry
Administrative skills; data/docket entry into an electronic data system (such as Logic), job tracking
Organization skills
Graduation from a recognized Graphic Arts program is an asset

Abilities/capacités:
Communications skills (verbal/written), bilingual is an asset
Customer and Service focus
Self starter that can work with minimal supervision and able to work effectively with a team
Able to manage the pressure and deadlines

Knowledge/connaissances:
Graphic Arts/Printing Industry knowledge is required

The Lowe-Martin Group is an equal opportunity employer.

Please apply to Human Resources by e-mail or fax:
HR@LMGroup.com or 613-741-5328
Please quote the position title in the subject line

We thank all who apply, however, only candidates selected for an interview will be contacted.

The successful candidate will be responsible for the preparation of customer-supplied data files for variable print production. He or she will work directly with other members of the Direct Mail team to cleanse and sort customer data, generate reports, merge data with templates and create print files.

Experience/expérience/ Knowledge/connaissances:

A degree in Computer Science or equivalent qualifications from a community college or recognized IT training facility combined with 1-2 years relevant job experience.

The successful candidate will be proficient in the use of key software tools:
• Microsoft Access, Excel and Word
• FusionPro
• Adobe Acrobat
• Basic graphic editing
• FTP
• Public Key Encryption (PGP)
• iAddress
The successful candidate will be familiar with numerous file and data formats, including
• Text files: tab delimited, comma separated and fixed width
• PDF
• HTML
• XML
• RTF
• Character encoding standards such as UTF-8 and ANSI
• Character entities
The successful candidate will be productive in various programming languages, including
• Visual Basic, VBA and VBScript
• Javascript
• SQL
• VIPP
• Postscript
• Java
• C

Abilities/capacités:

• The successful candidate must demonstrate key attributes:
• proficiency in problem solving, logic and organization to deal with challenges in programming, databases, scripting, sorting, de-duplication and data cleansing
• an eye for detail concerning the layout of documents, including spelling, alignment and fonts
• knowledge of written English and French, and each language’s conventions for dates, salutations and punctuation
• The candidate will work with sensitive data, often under tight time constraints. In addition to attaining a security clearance and abiding by Lowe-Martin’s security procedures, the successful candidate will exhibit tact and discretion in dealing with internal staff and customers.

The Lowe-Martin Group is an equal opportunity employer.

We thank all who apply, however, only candidates selected for an interview will be contacted.

The Lowe-Martin Group offers a sales opportunity unequalled in our industry. With Client Services Representatives to handle all your customer support calls and a company culture that truly encourages a team-oriented approach to success, you cannot help but succeed.

We require articulate, customer-focused Account Managers who can develop and grow an account base. You should be comfortable with technology, enjoy meeting customers, and have an interest in building relationships. The focus will be on understanding customer business needs and building solutions to address those needs. You will be empowered to seek new opportunities and close sales.

Qualifications:
• Sales/customer service/marketing experience
• Sales experience in the Printing industry is preferred
• Digital and/or Ad agency experience will be considered an asset
• Able to multi-task, solve problems, and work well with limited supervision
• Exercise attention to detail, work well under pressure and demanding deadlines
• Strong organizational skills and customer empathy
• Superior communication skills, excellent sales acumen, and outgoing personality
• Commitment to continuous learning and self-development
• Knowledge of office automation software such as M.S. Word and Excel are required
• Unversity degree considered to be an asset
• Bilingualism (English/French) considered to be an asset

Reports to:
Vice-President, Sales & Marketing

The Lowe-Martin Group is an equal opportunity employer.

Please apply to Human Resources by e-mail or fax:
HR@LMGroup.com or 613-741-5328

We thank all who apply, however, only candidates selected for an interview will be contacted.

In 2009, entries from around the world were presented to a panel of International judges who evaluated the entries based on qualitative measures involving both technical execution and use of colour, ink, typography, paper and finishing techniques.

Twelve publications produced by Lowe-Martin received awards at this year’s competition including 7 Gold, 3 Silver, 1 Bronze and 1 Honourable Mention award. Lowe-Martin client publications that received recognition ranged from annual reports and event programs to fashion magazines and art books.

Lowe-Martin’s own Faces art book – a publication produced to celebrate Lowe-Martin’s 100th anniversary in business, also won Gold! This beautiful Smyth sewn, case bound book with debossing on the cover, is a collection of portraits of Lowe-Martin employees, and of members of their families – 1 portrait per year from 1908 to 2008.

View the Press Release

Read the press release…